As you may know if you watch the news there are currently issues exporting goods out of the EU due to Brexit. The delays are mostly caused by extra paperwork and numerous checks. Our usual delivery partner DHL has temporarily suspended the services we normally use so we have had to arrange for these parts to be collected by road haulage. This is proving to be a slow process as the size of the orders are growing on a daily basis. A date is set for collection and we hope to have everything here by the end of the month. Please give us some time to get it unpacked, we will clear back orders as quickly as we can.
If you have been waiting for parts we really appreciate your patience.
We are anticipating the situation will become better but to avoid this happening again we are increasing our stock levels considerably.
We will remain open during lockdown for online or telephone sales only.
Our showroom in Ashford is shut for the time being. Fitting can still be arranged by appointment only.
As long as there are hardworking posties and couriers, MCRR will remain open. The latest guidance is that there is a very low risk of Coronavirus transmission from parcels, so follow the below guidelines to keep your risk minimal:
- Use sensible precautions when receiving parcels – e.g. wash your hands after opening and dispose of packaging and be mindful of social distancing when receiving parcels
- All our delivery partners are offering contact free deliveries. You will not be asked to sign anything.